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Wio Bank

Manager - Fraud Operations Centre

DubaiFull-timeOn-sitePosted May 26, 2026
Fraud DetectionRisk ManagementData AnalysisAML ComplianceTeam LeadershipIncident ManagementSQLRegulatory Compliance

Role overview

We are seeking a dynamic Manager for our Fraud Operations Centre in Dubai to lead and enhance our fraud detection and prevention efforts. In this role, you will oversee daily operations, manage a high-performing team, and implement strategies to identify and mitigate fraudulent activities. Your expertise will be crucial in safeguarding our business and customers while driving continuous improvement in fraud management processes. The ideal candidate will have strong leadership skills, a deep understanding of fraud operations, and the ability to collaborate across departments to ensure effective risk management. If you are proactive, detail-oriented, and passionate about combating fraud, this is an excellent opportunity to make a significant impact in a fast-paced environment. What We Offer: - Competitive salary with performance-based incentives - Opportunities for professional growth and development - A vibrant, inclusive workplace in the heart of Dubai - Exposure to cutting-edge fraud prevention technologies and practices

What you will do

  • Lead and oversee daily fraud detection and prevention activities across multiple channels.
  • Develop and implement fraud risk management strategies and operational policies.
  • Coordinate with internal teams and external partners to investigate and resolve fraud incidents.
  • Analyze fraud trends and generate reports to inform senior management decisions.
  • Manage and mentor the fraud operations team to enhance performance and skills.
  • Ensure compliance with regulatory requirements and internal controls related to fraud operations.
  • Optimize fraud detection tools and technologies to improve efficiency and accuracy.

Skills profile

Required skills

Fraud DetectionRisk ManagementData AnalysisAML ComplianceTeam LeadershipIncident ManagementSQLRegulatory ComplianceFraud Prevention ToolsReporting & Analytics

Nice to have

Experience with machine learning applications in fraud detectionKnowledge of regional regulatory compliance and data privacy lawsProficiency in advanced data visualization toolsFamiliarity with blockchain and cryptocurrency fraud trendsStrong negotiation and vendor management skillsMultilingual abilities, especially Arabic and English

Benefits & perks

  • Competitive salary with performance bonuses
  • Comprehensive health and wellness benefits
  • Opportunities for professional development and certifications
  • Flexible working hours and remote work options
  • Generous annual leave and public holidays
  • Employee assistance and mental health support programs

Required qualifications

Degrees

  • Bachelor's degree in Finance
  • Bachelor's degree in Business Administration
  • Bachelor's degree in Computer Science

Certifications

  • Certified Fraud Examiner (CFE)
  • Certified Anti-Money Laundering Specialist (CAMS)

Domain knowledge

  • Fraud detection and prevention
  • Risk management
  • Financial regulations and compliance
  • Data analysis and investigation techniques

Additional requirements

  • Bachelor’s degree in Finance, Business Administration, or related field
  • Minimum 5 years of experience in fraud detection or risk management
  • Strong knowledge of fraud prevention tools and technologies
  • Proven leadership skills with experience managing operational teams
  • Excellent analytical and problem-solving abilities
  • Fluency in English; Arabic language skills are a plus

Preferred qualifications

Preferred degrees

  • Bachelor's degree in Finance
  • Bachelor's degree in Computer Science

Preferred certifications

  • Certified Fraud Examiner (CFE)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Risk Manager (CRM)

Bonus domain experience

  • Fraud detection and prevention
  • Financial services industry
  • Regulatory compliance
  • Data analytics

Additional nice-to-haves

  • Strong leadership and team management skills
  • Experience with fraud management software
  • Excellent analytical and problem-solving abilities
  • Knowledge of UAE financial regulations
  • Ability to work under pressure and meet tight deadlines