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Mashreq

Relationship Officer, Personal Loans

DubaiFull-timeOn-sitePosted May 26, 2026
Customer Relationship ManagementPersonal LoansCredit AnalysisRisk AssessmentFinancial AdvisoryCommunication SkillsNegotiationSales

Role overview

Join our dynamic team in Dubai as a Relationship Officer, Personal Loans, where you will play a key role in building and maintaining strong client relationships. You will guide customers through the personal loan process, assess their financial needs, and provide tailored solutions to help them achieve their goals. Your expertise and customer-focused approach will drive loan growth while ensuring compliance with regulatory standards. In this role, you will collaborate closely with sales and credit teams to deliver exceptional service and support throughout the loan lifecycle. If you are proactive, detail-oriented, and passionate about helping clients secure the right financial products, this is the perfect opportunity to advance your career in a fast-paced, rewarding environment. What We Offer: - Competitive salary with performance-based incentives - Comprehensive health and wellness benefits - Opportunities for professional growth and development - Supportive and inclusive workplace culture

What you will do

  • Develop and maintain strong client relationships to promote personal loan products.
  • Assess clients' financial needs and recommend suitable loan solutions.
  • Process loan applications accurately and ensure compliance with regulatory requirements.
  • Collaborate with credit and risk teams to evaluate loan eligibility and risk factors.
  • Conduct follow-ups with clients to ensure timely loan repayments and resolve issues.
  • Provide clear and timely communication regarding loan terms, status, and policies.
  • Achieve monthly personal loan sales targets and contribute to branch growth.

Skills profile

Required skills

Customer Relationship ManagementPersonal LoansCredit AnalysisRisk AssessmentFinancial AdvisoryCommunication SkillsNegotiationSalesRegulatory ComplianceMS Office

Nice to have

Multilingual abilities, especially Arabic and EnglishFamiliarity with CRM softwareBasic understanding of financial regulations in the UAEExperience with digital lending platformsStrong networking skillsKnowledge of customer behavior analytics

Benefits & perks

  • Competitive salary with performance bonuses
  • Comprehensive health insurance coverage
  • Opportunities for professional development and training
  • Generous annual leave and public holidays
  • Employee wellness programs and gym membership discounts
  • Career progression within a dynamic financial institution

Required qualifications

Degrees

  • Bachelor's degree in Finance
  • Bachelor's degree in Business Administration

Domain knowledge

  • Personal loans products and services
  • Credit assessment and risk analysis
  • Customer relationship management
  • Dubai financial regulations
  • Loan processing and documentation

Additional requirements

  • Bachelor’s degree in Finance, Business Administration, or related field
  • Minimum 2 years of experience in personal loans or retail banking
  • Strong knowledge of personal loan products and credit assessment
  • Excellent communication and interpersonal skills
  • Proficiency in CRM software and MS Office
  • Fluency in English; Arabic language skills are a plus

Preferred qualifications

Preferred degrees

  • Bachelor's degree in Finance
  • Bachelor's degree in Business Administration

Preferred certifications

  • Certified Financial Planner (CFP)
  • Certified Credit Professional (CCP)
  • Diploma in Banking & Finance

Bonus domain experience

  • Personal loan processing
  • Customer relationship management
  • Credit risk assessment
  • Retail banking operations

Additional nice-to-haves

  • Strong communication skills
  • Ability to analyze financial statements
  • Proficiency in CRM software
  • Knowledge of UAE banking regulations
  • Fluency in English and Arabic