Abu Dhabi Islamic Bank (ADIB)

Customer Support Specialist

DubaiFull-timeOn-sitePosted May 26, 2026

CRM SoftwareCustomer ServiceCommunicationProblem SolvingMultilingualTechnical SupportTime ManagementConflict Resolution

Role overview

Join our dynamic team in Dubai as a Customer Support Specialist, where you will be the frontline ambassador for our brand, delivering exceptional service and building lasting relationships with our customers. You will handle inquiries, resolve issues efficiently, and ensure a seamless experience that exceeds expectations. This role is perfect for someone passionate about helping others and thrives in a fast-paced environment. As a key player in our support team, you will collaborate closely with other departments to continuously improve customer satisfaction and contribute to the company’s growth. Your communication skills and problem-solving abilities will be essential in turning challenges into opportunities for positive engagement. What We Offer: - Competitive salary with performance bonuses - Comprehensive health insurance - Opportunities for professional growth and development - Vibrant, inclusive workplace culture in the heart of Dubai

What you will do

Resolve customer inquiries promptly via phone, email, and chat channels
Document and track customer interactions using CRM software
Collaborate with internal teams to address and escalate complex issues
Provide product information and troubleshoot technical problems
Maintain up-to-date knowledge of company products and policies
Gather customer feedback to improve service quality and processes
Ensure customer satisfaction through effective communication and follow-up

Skills profile

Required skills

CRM SoftwareCustomer ServiceCommunicationProblem SolvingMultilingualTechnical SupportTime ManagementConflict ResolutionData Entry

Nice to have

Multilingual abilities, especially Arabic or HindiExperience with CRM software like Salesforce or ZendeskBasic knowledge of data analysis and reportingFamiliarity with social media customer engagementConflict resolution and negotiation skillsUnderstanding of e-commerce platforms

Benefits & perks

Competitive salary with performance bonuses
Comprehensive health insurance coverage
Opportunities for professional development and training
Generous paid time off and public holidays
Employee wellness programs and gym membership discounts
Supportive and inclusive work environment in a dynamic Dubai office

Required qualifications

Degrees

Bachelor's degree in Business Administration
Bachelor's degree in Communications
Bachelor's degree in Marketing

Certifications

Customer Service Certification
ITIL Foundation

Domain knowledge

Customer Relationship Management (CRM) software
Effective communication skills
Problem-solving techniques
Multichannel support platforms
Conflict resolution

Additional requirements

Bachelor’s degree in Business, Communications, or related field
Minimum 2 years of experience in customer support or service
Fluent in English; Arabic language skills are a plus
Strong problem-solving and communication skills
Proficient with CRM software and Microsoft Office
Ability to work in a fast-paced, multicultural environment

Preferred qualifications

Preferred degrees

Bachelor's degree in Business Administration
Bachelor's degree in Communication

Preferred certifications

Certified Customer Service Professional (CCSP)
ITIL Foundation
HDI Customer Service Representative

Bonus domain experience

E-commerce support
Telecommunications
SaaS platforms
Retail customer service

Additional nice-to-haves

Strong problem-solving skills
Excellent communication abilities
Experience with CRM software
Ability to handle high-pressure situations
Multilingual proficiency